Our return policy lasts 14 days, which means if there are any issues or concerns with your product(s) please contact us within 14days of receipt of your order. Unfortunately due to the current climate we cannot offer exchanges until the pandemic ends to reduce the spread of the virus. To be eligible for a return, you MUST provide proof of purchase, your item must be unused and in the same condition that you received it. Please return all products in original packaging. For unwanted products that are neither damaged or defective reserve the right to decline any refund. ALL Refunds exclude any delivery charges. We offer a maximum refund limit of £50 over any 365day period. If we have authorised a return, purchases should be returned within 5 working days from the day they are received providing they are unopened, unused and undamaged.
In a case where you need to cancel your order please contact us via email within 24 hours of receipt of your order confirmation e-mail. After this time, shipping costs will not be refunded as your order may have already been dispatched. The return would also be at your own expense.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. If you return an entire 'Free Shipping' order (whereby no shipping was charged) we reserve the right to charge the cost of shipping the items to you and will deduct that cost from your refund. It is recommended you return using a signed for service and pack the goods securely as you are also responsible for any loss or damage the return post may incur. Your refund will be processed and a credit will automatically be applied to your original payment method within 5-10 working days. Please note that refunds exclude any delivery charges. You will be responsible for shipping costs for returning your product(s).
EXCHANGES (IF APPLICABLE)
We only replace items that are defective or damaged, we will ask for proof of images to support your claim. If you need to exchange a product for the same, send us an email at firstname.lastname@example.org and we will send you a replacement. If you do wish to return your products please contact us in this case and we will be more than happy to assist.
Only full price items can be refunded, this excludes Monthly Promotions and Customer Specials.
No refunds can be given on any products more than 30 days after original purchase.