FAQs

Where can I find discount for your products?
There are discounts available for our customers. We have a unique Brand Affiliate Team whom share their very own discount codes across social media platforms. To take advantage and keep up to date check back on the website occasionally for Customer Specials , special/seasonal offers and discounts. We regularly update offers across our social media platforms. Please do follow us on Instagram and Like our Facebook Page so you don't miss out.
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How do I store my product(s)?
Due to the nature of our products and the natural ingredients, its vital products are to be stored in the correct conditions, i.e. in a cool, dark, place away from direct sunlight, in a controlled temperature. Keep away from fire. Keep out of reach of children. We cannot accept liability for any products going rancid if you have stored your purchase for more than 14 days, as we will have had no control over how they have been stored.
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Are your products suitable for Vegetarians or Vegan?
All of our products are suitable for Vegetarians. We use no animal product and we are strongly against animal testing. We have many Vegan options available these include: Body Scrub Cubes, Strawberry Lip Scrub, Bath Salts, Organic Hand & Body Creams and our Zero Waste Product range. We will be releasing more Vegan Friendly products in the future so do keep checking back!
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Does your Hemp Range contain THC?
No. There is no THC present in any of our hemp products. We use 100% Raw, Unrefined, Pure and Natural Vegan Hemp Seed Oil. Hemp Seed Oil is made from being pressed from the hemp seeds at below 35 degrees and has not been through any chemical refining process.
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How do you package your products?
We are proud to say we are 100% Plastic Free! We package all our products in fully recyclable tins or our sustainable pouches which are biodegradable and have been tested and certified as fully compostable. When posting our products we pack in cardboard boxes and shredded paper. On a rare occasion where they may be plastic involved we can assure you these materials are reused from packaging we receive from suppliers and rather than wasting we choose to reuse and make a positive impact on the carbon footprint.
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Is Wholesale available?
 We welcome new wholesale clients and offer competitive rates. Wholesale is available across a selection of our handmade products. Wholesale orders must be a minimum of £100 excluding shipping costs. Please email us at info@alipzabalms.com expressing your interest with the subject "Wholesale Query". You will then be sent a retailers application form to complete and return to us. In order to protect the value of our brand we reserve the right to reject your application if we deem your selling platform is unsuitable for our products. Due to the high volume of wholesale requests, if you do not hear from us within 7 working days we regret to inform you this means your application has been unsuccessful. All products for wholesale are complete with our logo, brand name and details, by applying for wholesale you agree to retail our products as is and not alter in any way. In addition we now also offer "White Label" wholesale, we welcome your queries and look forward to working with other brands alike.
IMPORTANT NOTE FOR WHOLESALE CUSTOMERS:- We have multiple methods of payment for wholesale which are Direct Bank Transfer and PayPal. NOTE - If you choose to pay via PayPal method this MUST be transferred via: "FRIENDS & FAMILY" OPTION. We are a small business and cannot afford to pay additional fees - you are responsible for these fees that are incurred if you choose to pay via "BUSINESS/GOODS" ensure you transfer the additional charges upon payment so that you pay for your goods in FULL after PayPal takes its fees. Ensure you are clear on which method to pay and an invoice will be sent calculating the correct amount. Failure to make the correct payment will result in a refund of received monies (we will NOT responsible for any deducted fees) and your order will be cancelled.