Shipping Policy

When will I receive my order?
All orders are dispatched via Royal Mail, orders are shipped from Monday to Friday and we endeavour to dispatch retail orders within 1-3 working days, though we aim to dispatch as soon as possible. Please note - a working day does not include weekends. (Nor Bank Holidays/UK). During busier periods this will vary but we still aim to dispatch as soon as we can. Dispatch time for Wholesale Orders once payment is cleared is within 7-10 working days. Depending on demand delivery times could change for eg. Seasonal Periods where it is busier but we endeavour to prioritise orders and dispatch efficiently within the timescales mentioned. When shopping online, shipping estimates will appear when selecting delivery options upon checkout. For delivery time frames offered, please be aware this is our aim and not a guarantee, and it can’t be changed.
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Shipping Costs UK Customers
We ship via Royal Mail Tracked & Signed, our shipping rates start from £3.99, your shipping will be calculated at checkout. If you require your order as a matter of urgency we do have available a Special Delivery option too which is a next day service (orders must be placed before 11am for this service). Regarding Wholesale Orders the cost of delivery will vary due to weight, at the time of ordering all costs and shipping will be confirmed before your purchase. Please bear in mind that due to the current COVID19 situation, shipping times are not guaranteed and orders may take longer to arrive. In the rare circumstance your order is not delivered in this time frame, please allow 1-3 extra days for your order to arrive and contact us via our online form or alternatively email info@alipzabalms.com.
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EU & International Customers
Currently we only ship around the UK. In future we hope to expand and make our products available for Shipping Worldwide.